Away Carry-On Review: Is the Bigger Carry-On Worth It?

The Away Carry-On has become one of the most recognizable suitcases on the market, thanks to its minimalist design and integrated battery. But is it really worth the hype? Our editorial team compared specifications, buyer feedback and key decision factors to bring you an honest assessment of both the standard Carry-On and the larger Bigger Carry-On. We looked at build quality, interior organization, the compression system, and real-world durability. We also compared it with competitors like Monos and July to help you decide which carry-on fits your travel style.

Design and Build Quality

Away uses a 100% polycarbonate shell that is both lightweight and impact-resistant. The exterior has a glossy finish that looks premium but shows scratches easily. The telescopic handle has a comfortable grip and multiple lock heights, though some users report slight wobble. The four dual spinner wheels are smooth and roll quietly on most surfaces. The Bigger Carry-On is slightly taller and wider, adding 7L of capacity but also increasing weight by about a pound.

The interior is lined with a water-resistant nylon fabric. The standard Carry-On has two compartments separated by a compression system. The left side has a zippered divider and the right side has a mesh pocket and a shoe bag. The Bigger Carry-On has a similar layout but with a larger shoe bag. The battery is housed in a removable compartment at the top of the right side, accessible via a small screw. While not hot-swappable, it provides two USB ports for charging devices on the go.

Performance and Interior Organization

The compression system is one of Away's standout features. Two straps on each side cinch down to flatten clothes, reducing volume by about 20-30%. It works well for soft items but doesn't replace a true compression cube. The organization is decent: the zippered divider keeps items separated, and the mesh pocket is good for toiletries or electronics. However, there are no built-in wet pockets or dedicated shoe compartments (the shoe bag is separate).

For packing, the standard Carry-On holds about 3-4 days of clothing for a light packer. The Bigger Carry-On can stretch to 5-7 days if you use the compression system well. Both suitcases are non-expandable, so what you see is what you get. The lack of expansion is a trade-off for the sleek profile but can be a limitation if you need to bring back souvenirs.

Ease of Use

The Away Carry-On is easy to maneuver thanks to its smooth wheels and ergonomic handle. The handle locks into place at multiple heights, accommodating different user heights. The zippers are YKK-branded and glide smoothly. The battery is easy to use: just plug in your device with a USB cable. However, charging the battery itself requires a separate cable (USB-C to USB-C) which is included.

One common complaint is that the battery compartment is not easily accessible. To remove the battery, you need a Phillips-head screwdriver to unscrew the plate. This is a hassle if you need to remove it for a flight or if the battery malfunctions. Away provides a screwdriver, but it's not a quick process.

Cleaning and Maintenance

The polycarbonate shell can be wiped clean with a damp cloth. However, the glossy finish is prone to scuffs and scratches that can be unsightly. Some users recommend using a magic eraser or a plastic polish to minimize scratches, but they will accumulate over time. The interior fabric can be spot-cleaned with mild soap and water. The wheels and handle may collect dirt and hair, but they are easy to clean with a brush.

The battery is not user-serviceable beyond removal. If the battery fails, you must contact Away for a replacement. The warranty covers defects but not normal wear and tear. Overall, maintenance is low but the exterior requires care to keep it looking new.

Common Buyer Complaints

While the Away Carry-On has overwhelmingly positive reviews, there are recurring complaints. The most common is scratching: many buyers are disappointed by how easily the shell shows scuffs and scratches. Another complaint is the battery compartment design: users wish it were easier to remove the battery without tools. Some also report that the handle wobbles slightly, though this does not affect functionality.

For the Bigger Carry-On, some travelers find it too large for international carry-on restrictions, especially on European airlines. A few users have experienced zipper failures after heavy use, but this is rare. Finally, the lack of an expansion option is a drawback for those who overpack or need extra space for returns.

Comparison with Competitors

Compared to the Monos Carry-On, the Away is slightly heavier but offers a built-in battery. Monos has a similar compression system and a matte finish that hides scratches better. The July Carry On Light is lighter and has a front pocket for quick access, but lacks a compression system. Away's customer service is generally praised, though some users report long response times during peak seasons.

When deciding between the standard and Bigger Carry-On, consider your typical travel length and airline restrictions. The Bigger Carry-On is better for longer trips but may not fit on budget airlines. The standard is more versatile for most travelers. Check the current price on Amazon for both models.

Final Verdict

The Away Carry-On is a well-designed, durable suitcase that excels in organization and ease of use. The compression system and built-in battery are genuine conveniences. However, the glossy finish and non-expandable design may not suit everyone. If you prioritize aesthetics and functionality, it's a solid investment. For those who need more capacity or travel on restrictive airlines, consider the Bigger Carry-On or alternatives like Monos. Check the current price on Amazon.